I hear some variations of the same challenge every week from business owners.  “The prisoners are running the asylum” or “I hate dealing with employees.”   While many entrepreneurs have a clear vision for their company and work hard in many different roles to succeed, most employees don’t behave like founders and most founders aren’t very good at communicating with employees. The breakdown in communication as a company grows is a leading cause of project failure and can be extremely costly long-term. The upside is that there is a straightforward process that companies can use to improve.

The breakdown in communication as a company grows is a leading cause of project failure and can be extremely… Click To Tweet

Challenges Managing Employees

Most early-stage start-ups involve a small group of co-founders wearing multiple hats and closely communicating with the goal of finding product-market fit. These dynamics begin to change after the founders have successfully demonstrated “proof of concept” and the focus shifts to scaling the business. Founders often start to hire employees at this stage and delegate work to different groups, such as product development, sales and marketing, and finance and accounting.

But hiring and managing employees adds a whole new level of complexity to a business. Founders often aren’t well-equipped to manage employees and poor workplace communication is a widespread problem. According to Fierce, 86 percent of employees blame ineffective communication for workplace failures and less than half of employees indicated that their organization discusses issues truthfully and effectively.

So, what’s the problem?

The Project Management Institute study cited two common issues when it comes to communication from an employee standpoint:

  1. A gap in understanding the business benefit. Managers understand the benefits, but don’t clearly communicate them with employees.
  2. Challenges surrounding the language used to deliver project-related information, which is often unclear and peppered with project management jargon.

The bottom line is that managers feel that they don’t have enough time to manage employees and have no good way of evaluating them. On the other hand, employees don’t understand the business benefit and may be confused by a project’s direction. Through this lens, it’s easy to see why projects fail due to poor communication!

Solving these communication issues can have a tremendously positive impact on a company’s bottom line. The good news is that there is a straightforward way to foster effective communication throughout an organization.

Rules for Effectively Managing Employees

The single most important way to improve communication is to have an operating system. In essence, the operating system provides a streamlined way to communicate throughout the organization and ensure that everybody is on the same page. If you take away anything from this blog post, it should be to implement an operating system in your business.

Trajectory specializes in implementing the Entrepreneur Operating System – or EOS®. While there are many different operating systems out there, EOS® is a complete set of simple concepts and practical tools to help entrepreneurs gets what they want from their business. With over 20 years of experience building and transforming over 75 companies, I have found EOS® to be the most effective tool to help entrepreneurs succeed.

There are three core tenets of EOS® that apply to corporate communication:

  1. Communicate Your Vision. Many entrepreneurs have a clear vision of where they’re going in their head, but fail to communicate that vision to everyone in their organization. Employees should have a clear understanding of where the business is headed over the long-term and how it’s going to get there.
  2. Right People, Right Seats. EOS® stresses the importance of ensuring that everyone in the organization buys into the long-term vision. In addition, employees should be contributing in the most effective way. A great way to start this process is to create an accountability chart with well-defined roles.
  3. Expectations & Accountability. Employees should have a crystal-clear understanding of what’s expected of them and managers should have an easy way to hold them accountable. EOS® recommends coming up with a number for each employee, which makes accountability easier to quantify. Managers can focus on giving constructive and specific feedback and employees always know their role.
Free Download: Accountability Chart Worksheet

The best way to get started with EOS® is to read the book Traction, which discusses the high-level concepts and principles of the system and provides some basic tools to get started.

How Trajectory Can Help

The Entrepreneur Operating System – or any operating system – may be easy to understand from a high level, but implementing them in practice is a completely different story. For example, a quarterly meeting to discuss milestones may seem logical, but it’s easy for these meetings to get derailed and off-track. Trajectory is an EOS® Implementer that helps companies get the operating system setup and holds them accountable for following it.

As the owner of Trajectory, I have over 20 years of real, “hands-on”, tested, and proven leadership experience at over 75 companies. Our clients experience the guidance of someone who has been there, done that, and walked countless miles in their shoes. Rather than simply rehashing the principles of EOS®, we “turn EOS® inside out” by bringing this real-life experience and helping companies navigate the intricacies of implementation.

Contact us for a free 30-minute consultation to learn how we can help your company improve communication by implementing EOS®.

The Bottom Line

Many entrepreneurs start with a small, tight-knit team, but successful companies must eventually scale up. Hiring and managing employees is a challenging process and the majority of companies struggle to get it right. Employees fail to understand why they’re doing something and are unclear about how to get it done, while managers don’t have the time to handle employees and struggle to hold them accountable.

Free Download: Accountability Chart Worksheet

The Entrepreneur Operating System addresses these concerns via a streamlined way of doing things. EOS® shows you how to develop your vision and clearly communicate it company-wide, how to ensure the right people are in the right seats, how to ensure employees are accountable in their role, and how to empower managers to effectively guide employees. Trajectory specializes in helping companies implement these processes.

Contact us for a free 30-minute consultation to learn how we can help your company improve communication by implementing EOS®.